Posted on Mon 09 Jul 2012
Changes to JISC Regional Support Centres aim to deliver a consistent experience
To continue its support for the Government’s commitment to reform the FE and Skills sector (‘New Challenges, New Chances’), JISC Advance has been working to enhance the service offered by its successful Regional Support Centres (RSCs) across the UK.
We are currently working towards implementing a single RSC service with the aim of giving our learning providers a clear and consistent customer experience delivered in the most cost-effective way.
We are therefore reviewing the spend we allocate across the RSC service, taking into account the need to deliver our services to learning providers at the consistent level which our funders increasingly demand. To rectify this, some RSCs will receive an increase in funding, commencing from August 2012, whilst others will receive a reduction in funding to be implemented from January 2013.
This adjustment is aimed at equalising the resource across the RSCs to provide the best possible service. With recent developments in the sector and the RSC service, our current method of allocating funds no longer meets the demands on RSCs to support providers in each region. Increasingly our funders are keen to see RSCs offering a comparable service level for providers in different regions.
Guy Lambert, Managing Director of JISC Advance, comments:
“The JISC RSCs are highly regarded across the FE and Skills sector and deliver unrivalled support to more than 1,000 learning providers. We need to adapt our service to leaner funding in the current environment. Our priority during this change is to continue to improve the service to the sector by operating in a more efficient way whilst minimising any possible impact on our people.”